Terms and Conditions (T&C) for private customers: Switzerland

Delivery times

  • Orders received by the afternoon are shipped the same day and delivered the following day (working days) by DHL
  • You will be notified of any articles that are not available immediately

Postage

  • Orders from CHF 200.00 are delivered free of charge, orders below this amount are charged CHF 9.00
  • Orders for 5-litre bottles are also charged CHF 9.00
  • Reduced postage for orders comprising only very small items (BIS2001/2002/4002/4003; TRY1002/1024) which can be sent by letter post
  • Postage is not applicable if the goods are collected ex works (Trybol Ltd, Neuhausen)

Payment conditions

  • 30 days strictly net without deductions
  • For orders by new customers from CHF 500.00 of product value: 50% advance payment
  • All prices include VAT
  • Accepted currencies: CHF, EUR, USD, payment method WIR (100%)
  • Discounts: 4% from CHF 500.00, 6% from CHF 1,000.00, 8% from CHF 2,000.00, 10% from CHF 4,000.00
  • Subject to alteration of prices

Right of return

  • Unused goods are exchanged or taken back immediately upon receipt
  • Rejected goods prior to the expiry date are taken back for laboratory analysis

 

Terms and Conditions (T&C) for private customers: export (worldwide)

Payment conditions

  • We will ask for 100% advance payment for orders outside Switzerland. Upon receipt of your order, we will send you (along with an automatic confirmation of the order) an e-mail with our account details and the request to transfer the corresponding amount. In case you have chosen a foreign currency, we will also provide you with the final amount in foreign currency. The goods will be shipped immediately upon receipt of payment.
  • Accepted currencies: CHF, EUR, USD
  • We regret we do not accept credit cards and cheques
  • Discounts: 4% from CHF 400.00, 6% from CHF 750.00, 8% from CHF 1,000.00, 10% from CHF 2,000.00, 12% from CHF 4,000.00
  • Subject to alteration of prices

Postage

  • The estimated postage will be calculated and displayed automatically on the basis of the gross weight. During the ordering process, you can choose service “PostPac International ECONOMY” or “PostPac International PRIORITY”.
  • Reduced postage for orders comprising only very small items (BIS2001/2002/4002/4003; TRY1002/1024) which can be sent by letter post. We will advise you if this is applicable when confirming the order manually.
  • Please contact us immediately should your order be needed urgently. In this case, we will calculate a quicker dispatch service for you.

Delivery times: under 2 kg (average transport times of Swiss Post)

  • Europe: approx. 3 – 6 days (PRIORITY) / approx. 4 – 10 days (ECONOMY)
  • Worldwide: approx. 3 – 8 days (PRIORITY) / approx. 10 – 25 days
  • (ECONOMY)

Lieferzeiten – über 2 kg (durchschnittliche Beförderungszeiten von Swiss Post / TNT)

  • Europe: approx. 4 – 7 days (PRIORITY) / approx. 5 – 15 days (ECONOMY)
  • Worldwide: approx. 5 – 12 days (PRIORITY) / approx. 10 – 30 days (ECONOMY)

Right of return

  • Unused goods are exchanged or taken back immediately upon receipt
  • Rejected goods prior to the expiry date are taken back for laboratory analysis